Proposta de implementação da ferramenta 5S no centro cirúrgico de um hospital público no estado do Rio Grande do Norte

Abstract

The 5S tool has been implemented in organizations since post-World War II, in a scenario of reconstruction after the defeat of Japan. With the evolution of the implementation process, the Lean Healthcare philosophy brought the possibility of implementing this tool in hospital environments. The work developed in this research seeks to present a proposal for the implementation of the 5S tool in a surgical center of a public hospital in the state of Rio Grande do Norte. In order to carry out this task, a quantitative and qualitative research was applied with 13 (thirteen) employees of the sector, members of the nursing team, through a questionnaire with objective questions, active observation and informal interview. With the application of the questionnaire, and making use of other data collection instruments, divergent points were found between the employees' perception of the reality of work, despite this, in some points this perception is in line with what is actually experienced in the environment. So, at the end of the activities, it was evident in the informational survey some practices related to the 5S, however not enough to promote constant improvements in the work process, and these points visualized in the ishikawa diagram subject to improvement, whose solutions are proposed for these through the action plan through 5W2H.