Trabalho em equipe como dimensão da cultura de segurança do paciente: percepção dos profissionais de um hospital maternidade

Abstract

Objective: To identify the professionals' perception of teamwork as a dimension of the patient safety culture in a Maternity Hospital in the city of Natal, Rio Grande do Norte, Brazil. Method: this is an epidemiological, cross-sectional, descriptive, and analytical study with a quantitative approach that addresses the patient safety culture in a Maternity Hospital in the municipality of Natal, state of Rio Grande do Norte, Brazil, in which the electronic questionnaire on Patient Safety Culture "Hospital Survey on Patient Safety Culture" (HSOPSC) was sent for self-completion by professionals between August 21 and October 30, 2023. Results: the final sample consisted of 253 professionals, who provide direct and indirect care to users assisted at the Maternity Hospital, in which they perform activities that correlate the quality of care provided. The study showed that no dimension related to teamwork in the hospital was evaluated as strong according to the Hospital Safety Culture E-Questionnaire (HSOPSC) and only three dimensions were considered intermediate. Conclusion: It is essential to have a broad debate on PHC in health institutions, providing a paradigm shift on the professionals' perception of patient safety when related to teamwork and fostering a basis for new discussions on the subject. It is understood that the results of the study helped the management to decipher the particularities of the service, its virtues and points of improvement that can be widely worked on to improve the quality of the care provided.