Mapeamento e análise do processo de recebimento de materiais do centro de distribuição de uma companhia de saneamento

Abstract

This work aims to map and analyze the material receiving process at the distribution center of a sanitation company. A field survey was conducted, of a descriptive nature, with a qualitative approach. The study is characterized as a case study carried out in a public agency of state indirect administration, with an emphasis on the material receiving process. Data collection was conducted through documentary research, non-participant observation, and semi-structured interviews. The data were analyzed using the BPM technique, applying process management tools. The results showed that failures in the quantitative analysis of materials were one of the most evident issues, exacerbated by technological limitations such as the lack of an updated warehouse management system. Additionally, persistent communication failures between departments were observed, negatively impacting the efficiency of the receiving process. Based on the findings, an action plan was proposed to help structure priorities and define concrete actions to improve the material receiving process. The research contributes to the understanding of the current logistics process while also providing insights for implementing improvements aimed at enhancing the company's operational efficiency.