Relato da implementação de um núcleo de segurança do paciente: caminho percorrido

Abstract

Objective: to report the experience of implementing the Patient Safety Center in a Public Hospital in the Northeast of Brazil. Method: descriptive study, experience report type, with a qualitative approach, about the path taken to implement the Patient Safety Center in a Public Hospital in the Northeast of Brazil. The period of development of the activities was from May 2022 to July 2023. Results: the measures adopted to implement the Patient Safety Center in the institution were reported. As progress is made, the importance of establishing a safety culture in the institution and establishing a partnership with management, coordination and professionals in general stands out, making the agenda public-institutional knowledge. The main obstacle to sector strengthening is the lack of exclusive dedication from professionals. Final Considerations: effective sectoral implementation has brought notable improvements in the quality of care, including licensing approvals in key sectors, updates to operational protocols, establishment of new services and increased training. Resistance was overcome and a change in the organizational security culture was observed, a guiding factor for implementations in other services.