Acompanhamento auditivo e de linguagem na infância: proposta de um aplicativo como solução tecnológica na Atenção Primária

Abstract

Objective: To characterize the use of an application as a technological solution in the Children's Hearing Health Program articulated with Primary Care (PC) in different locations of Rio Grande do Norte (RN). Method: A pilot study, with a prospective descriptive design, subdivided into two phases: (I) Usability assessment of the ‘Agente Escuta’ application; (II) Child hearing health by m-Health: challenges and perspectives in PC. In the first stage, the System Usability Scale (SUS) and the Net Promoter Score (NPS) were used by 35 Community Health Workers (CHW) from six cities in RN. In the second phase, it was characterized the implementation of the app on hearing and language monitoring of children from RN, through two questionnaires. All data were subjected to inferential and descriptive statistical analysis. Results: The app prototype was evaluated with “good” usability (Score=78.21) in the SUS and with +48.58% in the NPS. There were no significant differences in the mean results of the SUS and the NPS in regard to the participating cities (p-value > 0.05). Of the 35 ACS, only three (8.57%) used the app in their work routine. Of the 14 participating Basic Units, only five (35.71%) had tablets and nine (64.28%) had internet for their CHW, to use during work. Aspects such as the high demand for activities and lack of time were identified as the main obstacles in the effective use of the app by the participants. Conclusion: Although the ‘Agente Escuta’ has already shown good usability, for it’s effective implementation, structural aspects need to be considered previously.