Desenvolvimento de ferramenta tecnológica para sistematização da metodologia business process management (BPM) no varejo alimentar

Abstract

In management consultancies, it is natural that gaps in day-to-day operations are identified. The lack of understanding of the main processes is a latent symptom of organizations, which culminates in the difficulty of controlling these processes and consequently in reaching higher levels of managerial maturity. In this context, combined with the research project entitled “Development and Implementation of BPM Tools in a Food Company”, there is an opportunity to apply the concepts of BPM combined with digital transformation in management through the applied research methodology. The general objective of this work, therefore, encompasses the identification of these gaps, the development, and the application of a technological tool employing the applied research methodology in a department of a food retail company. With the support of open-source project management platforms and based on the perspective of the main areas of action of the business process management (BPM) methodology, which are: people, business, and processes, the result achieved reveals the elevation of the company's management maturity level from the lowest level of the adopted scale to the intermediate level, leading to cascading effects in the operation for the recursive application of the BPM methodology in other sectors of the operation. At the end of this work, it was recommended to the company's managers that, now with the identification and understanding of the organization's main processes, internal training and new rounds of evaluation of the organization's processes should be carried out so that the organization reaches higher levels of managerial maturity.