O impacto da utilização de uma ferramenta de feedback contínuo na produtividade: um estudo de caso em equipes de desenvolvimento de software

Abstract

Existing companies have cherished well-being, motivation and satisfaction of their employees since they are the most valuable resource of organization. Motivated employees tend to produce with more quality and productivity, helping to solve problems with better performance. When companies acts successfully to positively influence motivation and better work environment, receives in exchange not just greater engagement but also makes a good external marketing to attract new talents, being seen by external community as a company where “many others want to work”. To make this possible, it is necessary recognize and provide a feedback to employees on their performance. Depending on hierarchical complexity, quantity of employees and diversity of company positions, evaluate their performance may represent a big challenge, being necessary the use of many resources to make it happens in acceptable time. This work presents the Motus tool, whose aim to analyzing and providing continuous performance feedback to the team members of a software development company through indicators, as well as analyzing the impact of their use on the productivity of the developers. A study was conducted to verify the concept of productivity within the organization as a set of performance indicators, in addition to measuring their values before and after the use of the tool to analyze their variations.