Apoio informacional sobre acidentes do trabalho em um ambiente organizacional com distintos regimes jurídicos: proposta de um serviço de autoatendimento

Abstract

This research concerns the application of information management principles to design and propose a self-service aimed at promoting the health and safety of public agents with the same level of attention and quality of service in a scenario where UFRN employees, subject to Law No. 8,112, of 12/11/1990, and EBSERH employees, linked to the CLT, coexist in the premises of Onofre Lopes University Hospital (Natal/RN). Despite the distinction between the legal regimes, it is emphasized that the prevention of work accidents and occupational diseases, as it involves the preservation of people's physical and mental health, should not occur differently concerning these individuals. Therefore, paths were investigated to propose an informational support service to assist UFRN employees in the process of seeking information about occupational accidents, aiming at promoting and preserving the health of the public agents of the involved organizations. The methodological trajectory involved an inductive approach through a case study based on documental techniques, questionnaires, and interviews. Given the clear need demonstrated by the target audience in the questionnaire responses, obtaining 97.3% approval, and the positive opinions expressed by the occupational safety managers of both organizations in the interviews, and duly proven the legal feasibility of the proposals, a unified flow was elaborated for the analysis and investigation of occupational accidents between the institutions, and the prototype of the Self-Service and Information Service on Occupational Accidents (SAMIR) was developed