Modelo de automação para gerenciamento do ambiente de TI: Estudo de caso em configuração de switches

Abstract

The automation of network devices has been growing exponentially and plays a crucial role in the infrastructure of companies and organizations, simplifying administration and ensuring greater operational efficiency. With technological advancements, it is also possible to observe the replacement of terminals with web interfaces, which have emerged as a promising approach in network management, providing greater flexibility and accessibility for network administrators. This academic work is a proposal for automating the configuration management of switches at the Justiça Federal no Rio Grande do Norte (JFRN), with the purpose of optimizing the workflow of IT employees. The confirmation was carried out through a case study conducted during the IT Residency, which involved the deployment, testing, and evaluation of the proposed solution. The results obtained were satisfactory, considering the configuration of switches through automation tools and appropriate protocols, combined with the proposed web interface solution, which proved effective in simplifying network administration. This solution streamlines daily operations by providing more autonomy to outsourcing employees in the Judicial Section, who currently do not have direct access to network devices. This case study not only highlights the potential of network device automation and the replacement of terminals with web interfaces but also provides a foundation for expanding and adopting these practices in other institutional contexts, promoting more efficient and effective network administration.