Ações educativas sobre o processo de trabalho em uma equipe de saúde pública em uma capital do nordeste: relato de experiência

Abstract

In the context of the participatory management system, interpersonal relationships are an asset that provide interactions between professionals, favoring effective communication between teams. Thus, the objective of this experience report is to describe the educational practice carried out with the multidisciplinary health team in a work environment of the Municipal Health Department (MHD). As methodological procedures, participatory observation of the Vital Statistics Sector (VSS) of the Municipal Health Department of the city of Natal in Rio Grande do Norte was adopted. As data collection instruments, two forms were applied via Google Forms, one to measure the engagement of professionals in the work environment and later another to measure the satisfaction of professionals regarding the intervention and educational actions developed in the meetings between the members of the sector. The results obtained indicate that although participation in the initial form was satisfactory with 10 participants, only 3 responded to the final form, where they indicated that the activities were valuable and suggested the continuity of the practices to strengthen relationships and improve productivity. It is concluded that the educational intervention in the Vital Statistics Sector, focused on interpersonal relationships and stress management, proved to be effective in promoting positive changes and improving the organizational climate, in addition to highlighting the importance of communication and employee well-being to increase motivation and productivity.