Proposta de um sistema de informação que potencialize a comunicação digital da Rede Ebserh - o WEBserh

Abstract

This master’s research aims to develop a content aggregator and distributor application prototype, named WEBserh, for the 40 Federal University Hospitals (FUHs) administered by Ebserh (Empresa Brasileira de Serviços Hospitalares), called WEBserh. This research originates from the need to consolidate strategies for network organizational communication, in accordance with current legislation, which ensures the dissemination of information about the potential of health services and their use by hospital managers, patients and others. It has a larger scope by proposing its use in the dissemination of information to the health professionals of these establishments. The methodology consists of bibliographic research and interviews that demonstrate the insufficiency of the current communication channels for this purpose and the growth of Information and Communication Technologies (ICTs) in health. As a result, it is expected to improve the integration of information among these FUHs, their collaborators, users and other stakeholders. WEBserh also aims to reduce the patients' feeling of waiting time in hospitals and promote health education, contributing to the prevention and treatment of diseases. To hospital professionals, WEBserh will represent a new channel of access to corporate information and guidelines, disseminating and organizing knowledge about management, training and assistance in an agile and widespread manner.