Desenvolvimento de módulo educacional on-line para profissionais que atuam nos Núcleos Internos de Regulação dos estabelecimentos assistenciais de saúde brasileiros

Abstract

In Brazil, as well as in other countries, organizational terms appear in health, almost permanently. Among the terms that emerged at the end of the last decade are the Internal Regulation Center (NIR) and the Regulation Center (CR), which quickly passed through government agencies, regulating their practicalities. However, after approximately four decades, there are still few educational resources in this regard, both in government and private instances. Thus, in view of the current national scenario, the present work was intended to produce a course, with a view to contributing to the education and training of health professionals who work in the Internal Regulation Centers. The research is a qualitative approach, developed through an action-research whose main characteristic is intervention. It is developed in a cooperative regime between researcher and participants, when evaluating the problem or collective phenomenon investigated. During the years 2019 to 2021, visits were made to the Internal Regulation Centers of the hospital units that are managed by the state of Rio Grande do Norte. In all, 12 hospitals were visited and, through meetings held with the teams of the hospital units, deficiencies and difficulties were identified. From the survey of the difficulties of training work, an educational module was produced that will be made available on the Virtual Learning Environment platform of the Unified Health System. The module consists of two units, each unit contains three classes, with a total workload of 15 hours. The module followed the flow of new courses developed by the Education and Communication team at the Laboratory of Technological Innovation in Health at the Federal University of Rio Grande do Norte. The final product is a course with educational content, in a linear and unidirectional way for the target audience. It is conclusively observed that, as well as the few educational resources on the internal core of regulation and the central regulation, there is also a shortage in the practical understanding of the performance of the interface between these two entities. Therefore, it is necessary to implement new measures to address this issue.