Usabilidade e experiência do usuário de sistemas de informação: em busca de limites e relações

Abstract

The usability and user experience of information systems are very important aspects in the development process of digital interfaces. Each of these elements contributes, objective and/or subjectively, for the identification of fundamental aspects for creating interfaces to information systems. In this perspective, the study aims to pre-sent reflections on the possible limits and relations between these two elements. It is a qualitative research, based in bibliographic research on the Usability and user experience theme in international databases (Scopus and Web of Science), without delimitation of area of knowledge and temporal, highlighting especially the terms of relational form. From this study, it was possible to highlight the lack of studies able to unify the meaning of these concepts and, consequently promoting the advancement and deepening of these thematic studies. Thus, the study showed that Usability and User experience have numerous features, which stresses the need for a deeper understanding on the part of researchers interested in these topics, due to the absence of consensus on these issues.