Aplicação da metodologia de gestão de processos de negócio em um escritório de consultoria e assessoria ambiental no estado do Rio Grande do Norte.

Abstract

Due to the volatility and competitiveness of the current market, companies need to understand and manage their processes well in order to stay afloat. To achieve this, it is important to identify and continuously improve these processes. This study aims to apply concepts and tools of process management, seeking to identify activities carried out within the organization, map the processes currently in use and their stakeholders, propose improvements for the development and management of these processes, as well as create and implement indicators to measure the efficiency of these processes in an environmental consulting and advisory office in Rio Grande do Norte. For these purposes, tools such as strategic planning, organizational charts, process flowcharts, among other methods and tools that add robustness to the work and maximize the results obtained by the company, will be used. The work will provide the organization with a process-oriented view of how the organization functions in terms of activity flow, in addition to defining the agents of each process and their respective activities, thus improving the management of the organization as a whole, and consequently bringing better results.