As agências de viagens e turismo: um estudo das publicações em periódicos de turismo entre os anos 2006-2011

Abstract

Considering the market changes and need for a look in touristic enterprises, it was proposed, in this study, make an inventory of scientific articles classified in tourism journals published in Qualis/CAPES with indicative strata of varying quality, which discuss about related questions of intermediating services in travel companies, in other words, having as thematic the travel agencies. As for the methodology, there was a bibliometric research. Articles that present in their title words referring to the travel agencies, were selected, these studies published between 2006-2011 aiming to its analysis. The intent of the research was then study the following variables of found articles: adopted research; approached thematic and frequency; most discussed authors, and data collection instruments. Therefore, it was used for this, the content analysis technique. As a result of the analysis it was identified a small number of publications that discuss the thematic of travel and tourism agencies, as well, it can be observed that the emphasis by the authors with relation to the area studies stops in services by travel agencies, in view of the use of the Internet as a distribution and acquisition channel of touristic services