Desenvolvimento de recursos educacionais sobre segurança do paciente em unidades pediátricas: estratégias para envolver os usuários no cuidado

Abstract

Patient safety represents one of the biggest challenges for health services and has mobilized the search for strategies that ensure quality health care. The Brazilian Ministry of Health establishes the involvement of patients and family members in patient safety actions and the expansion of society's access to information related to the topic. Problem: Based on the assumption that the improvement of the safety culture provides integration among professionals, patients and family members, so that effective communication leads to improvement in health care, the question arises: what tools can we develop to facilitate user improvement? international patient safety goals? Objective: To propose strategies for health institutions to involve the patient in the care process through audiovisual and teaching materials mediated by technologies. Methodology: A short video script was developed to be used in institutions that serve children (wards, waiting rooms), with the themes: patient identification, hand hygiene and prevention of hospital falls. A 30-hour modular self-instructional course for the AVASUS platform was also developed, entitled: Involving patients and caregivers in international patient safety goals. Results and Discussion: The presentation of educational materials is a relevant strategy to involve patients and families in appropriate care. The tools now presented prepare professionals to instruct them. In this way, the products developed, such as the videos and the distance education course, add new information, in a systemic way, to the materials already available on how to meet the international goals of patient safety in hospital institutions.