Análise de Usabilidade Baseada em Pesquisa Exploratória: O Caso do Terminal de Consulta da Biblioteca Central Zila Mamede

Abstract

This paper presents a possible solution to the online collection of service Zila Mamede Central Library based on the results of the exploratory survey conducted in the first stage of the project. From the results obtained from the fly technique on the wall and usability testing and reviews cooperatives conducted with volunteers, usability problems found in the terminal service consultation, such as confusing interface, font size, nomenclature buttons, lack of system feedback, unnecessary buttons, panel with keyboard and trackball uncomfortable, no support for volumes, and connection between the online collection and physically disabled. Thus, the following hypotheses of the study were confirmed: that the totem keyboard and trackball interface is confusing and compromises usability in performing the tasks; and that the system used for access to the online collection is not the most efficient and suitable for this function. After the design of the aforementioned service redesign, new usability evaluations were performed to demonstrate the quality of the new system.