Proposição de um framework para aplicação de Lean Seis Sigma na Justiça Federal do Brasil

Abstract

This dissertation is about the joint application of Lean Thinking and Six Sigma: Lean Six Sigma. Many services have high prices because they are slow, requests several resources, and often require rework to be delivered as the desired quality. The research aims to propose a framework for Lean Six Sigma application in outsourced services with labor residing inside Brazilian Federal Judiciary. To do this, we sought to identify the most appropriate tools for each stage of DMAIC cycle, applied to the service in focus type. This action research is exploratory and characterized by a quantitative and qualitative approach, based on an exploratory application in Federal Justice in Rio Grande do Norte Management Nucleus. For this purpose, we counted on topped-up roadmap, informal interviews, lean six sigma tools and in order to achieve the main objective of propose a Lean Six Sigma framework in outsourced services with resident labor in brazilian Federal Court, belt system qualified supporters were incorporated. As results, this dissertation brought 19.200 L water reduction, 12,02 minutes (32,71%) reduce in temporal average and 2,29 minutes (34,80%) variability main cleaning process reduction, besides eliminating 2.112.000 paper towels (R$ 17.280,00/year) using and indicating R$ 26,5 millions as a potential financialsaving with Lean Six Sigma application inside Brazilian Federal Judiciary, as well as methodology benefits for Federal Justice in Rio Grande do Norte Management Nucleus.