Navegando por Autor "Pedrosa, Felipe Martins"
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Artigo Control of payment of suppliers in a public hospital: case study of Onofre Lopes University Hospital – Brazil(Scientific Research Platform (SRP) - Seychelles, 2019-01) Soares, Adolfo Rebouças; Cabral, Eric Lucas dos Santos; Castro, Wilkson Ricardo Silva; Pedrosa, Felipe Martins; Costa Junior, João Florêncio da; Florentino, Davidson Rogério de Medeiros; Souza, Ricardo Pires de; Viana, Danylo de Araújo; Assis, Amanda Gomes de; Barreto, Jurandir; Hékis, Hélio Roberto; Rêgo, Amália Cinthia Meneses; Araújo Filho, IramiThroughout the last decades, the discussion about the quality in the health service has gained global importance, mainly due to the difficulty in reaching a thorough measurement for the performance of health services based on objective criteria. Thus, the purpose of the present study is to evaluate through Control Charts whether the supplier payment process in a public hospital is being completed within the time frames specified by internal corporate administrative resolutions. Initially followed the Montgomery methodology for non-self-correlated phenomena from which the application of individual control charts and moving range was utilized. Following the charts analysis, it became necessary to verify the conformity of the data in relation to the distribution. Hence, the Kolmogorov-Smirnov and Chi-Square tests were performed, in which it was verified that the Weibull distribution is better suited to the data, and control charts were applied for the Weibull distribution and Capability study. The results of the applications indicated variability in the process, which can be minimized by identifying the bottlenecks inherent to the formalities in the payment process; evaluating the time a given invoice remains with the purchasing coordinator; defining a timeframe necessary to comply with the process verification before validating the invoice and send it to the contract unity; determining the specific time requirements for each stage of the process as to optimize the flow; and establishing key performance indicators in order to attain an in depth understanding of the internal proceduresArtigo Minnesota innovation survey at the Brazilian Hospital services company(European Journal of Scientific Research, 2018) Medeiros, Helder Pacheco de; Cabral, Eric Lucas dos Santos; Castro, Wilkson Ricardo Silva; Pedrosa, Felipe Martins; Florentino, Davidson Rogério de Medeiros; Gurgel, Júlia Lorena Marques; Hékis, Hélio Roberto; Valentim, Ricardo Alexsandro de Medeiros; Guerra Neto, Custódio Leopoldino de Brito; Rêgo, Amália Cinthia Meneses; Araújo Filho, IramiPromoting innovation is bringing to the field of organizations (public or private) a strategic bias recommended for decision-making. Knowing their determinants factors is one of the essential tasks that managers face due to the high level of complexity involved. The purpose of this study was to present, through the Minnesota Innovation Survey (MIS) method developed by the Minnesota Innovation Research Program (MIRP) of the University of Minnesota in the United States. The characteristics favorable to the innovation environment in University Hospitals agreed to the Brazilian Company of Hospital Services (EBSERH), considered one of the largest public company of public character in health services in Brazil. Seventeen hospitals (43.59%) from a total of 39 branches were surveyed in all regions of the country, through a structured electronic questionnaire containing 83 questions related to the 29 dimensions directed to the development of health innovations. With this, it was sought to determine the main variables related to change in this context. As a result, the characterization of eleven dimensions favorable to innovation in these hospital organizations was verified, with a strong correlation between them, determinants for an innovative environment in public health policies. In terms of contributions, the research developed an essential method for management, control and innovation of health care service providers, which can be used in a wide range of contexts, highlighting the main factors favorable to organizational environments focused on innovative processes, creating a theoretical basis pleasant practice for new research to be carried out using the methodology usedArtigo Quality evaluation under the perception of satisfaction of the users of different age groups in a Public Hospital in Natal - Brazil(Scientific Research Platform (SRP) - Seychelles, 2018-09) Cabral, Eric Lucas dos Santos; Castro, Wilkson Ricardo Silva; Pedrosa, Felipe Martins; Costa Junior, João Florêncio da; Florentino, Davidson Rogério de Medeiros; Souza, Ricardo Pires de; Hékis, Hélio Roberto; Rêgo, Amália Cinthia Meneses; Araújo Filho, IramiThe present article endeavors to describe the levels of satisfaction of users of medical services at the University Hospital Onofre Lopes (UHOL) in different age groups and to study the association between users' satisfaction and the different types of services provided by this public health institution. The study is based on the Annual Satisfaction Survey conducted by the UHOL Ombudsman's office, which evaluates this information for health policy subsidy in this hospital. A total of 4,290 users were consulted between 2015 and 2017 divided into three age groups: adolescents, adults and the elderly. The dependent variable was patient satisfaction after medical consultation at the hospital, evaluated on a four-level Likert scale. The independent variables were Gender of respondents (G); Comfort at the reception hall (CRH); Hygiene, cleanliness and organization of the hospital (HCO); Comfort of facilities at the medical care area (CFMC); Reception Service (RS); Health team attendance (HTA); Attendance waiting time (AWT); Education Level (EL), Age (A) and Evaluation of General Satisfaction on Hospital Services (GS). The multiple linear regression and logistic regression analysis was completed, respectively, for the data in general and separately for each age bracket. Very few participants declared to be dissatisfied or very dissatisfied (4%). In the crude model, general satisfaction was associated with CRH and HCO in the adolescent group, CFMC and RS in the CRH, HCO, RS and HTA groups in the elderly group. Adolescents showed greater dissatisfaction with hospital services because they presented specific demands concomitant with their age group